What to expect at the ER
Our patients are seen in order of severity, then order of arrival. We do not schedule appointments.
Our wait time is dependent on our case load. While we try to keep everyone informed of our wait time, it can change abruptly.
If we have an emergency surgery to do, such as a cesarean, or to correct anything immediately life threatening, walk-ins will be seen as soon as the surgery is complete. IF YOUR PET IS CRITICAL, the veterinarian can briefly leave surgery to examine your pet and direct the veterinary support staff to care for your pet before going back into surgery. All communication with you would likely be with a support staff member until the veterinarian is out of surgery. We do have directions and phone numbers for Salt Lake after hours hospitals if you feel you should go to SLC rather than wait for our veterinarian to be out of surgery. If your pet is in critical condition:
ou may be presented with a broad estimate on arrival. This is usually $300 or $600. This estimate saves valuable time.
In order to start diagnostics and stabilizing treatment without delay, we do ask for a deposit as soon as you authorize the critical care estimate. If you feel you would like to speak with a doctor prior to authorizing treatment, your pet will still be seen immediately
. The veterinarian will then talk to you, and then we can get you a detailed estimate. Our critical care estimate simply authorizes stabilizing treatment and diagnostics without the delay that a consultation and itemized estimate creates. If you approve critical care, the doctor will speak with you as soon as he/she can leave your precious pet. The veterinarian will likely have more answers for this consultation, as some diagnostics will already be done. Payment:
We do not extend billing. We do accept CareCredit, and can help you with the application process. We also accept all major credit cards, cash, and checks processed electronically.